No, it isn't repaired. The part he was waiting for still hadn't come in. So I took it and will now be just taking it to the Viking dealer in the JoAnn's Store like I should've done in the first place. Lesson learned.
Just because they say they can repair and service all makes and models doesn't mean they should. I only took it in there because I was already taking my Bernina in there anyway for a cleaning and I figured I'd kill two birds with one stone. I also wanted to give the business to a local small business owner rather than the big box store.
I just called the Viking people and they said it will probably be 2-3 weeks depending on how busy they are in the repair center. At least I can be pretty confident that they will have the part in stock, being the factory and all.
UPDATE
I took the serger into the Viking shop today after dropping E off at gymnastics. This experience was the Yin to the other joints' Yang.
I can not sing the praises of this dealership and the professional manner in which I was served high enough or loud enough. (And many of you know just how high and loud I can get!)
One of the original reasons I didn't go here originally was because the Viking dealer in the old JoAnn's where I bought this machine wasn't the greatest. I'd dealt with them a couple times and wasn't impressed. This is a totally different operation run by completely different people. And it is in no way affiliated with the JoAnn Fabric organization other than to lease space from them.
Not only was I treated in a friendly and professional manner but I may have also made a professional contact. I mentioned my business plans and was promptly handed a business card and told to get in touch with her when I was ready to go. She's willing to work out a deal where I can either buy (at a discount) machines from her for my shop and have the ability to sell them to my students/customers. We may even be able to work out a sub-dealership type deal where I sell machines in my space through her. We also briefly discussed a reciprocal referral system. If her customers want additional classes, she'll refer to me and if my customers want machines, I'll send them to her.
If you live in the western Chicago suburbs and are considering buying a sewing machine, I strongly recommend:
Terry Hutsell
Viking Sewing Gallery
Inside JoAnn Fabrics
714 Commons Dr.
Geneva, IL
630-232-4860
Further Clarification!
I emailed a link to this post to Terry at Viking Sewing Center and got a nice reply back. She wanted to be sure that I understood that she is an employee and not the dealer herself and she can't make any definite deals with me and my business. She meant that after I had my machines for a year or so I could possibly sell them as an individual to my customers at a discount. So as not to get her into any trouble with Viking USA, I thought it important to clarify.
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